» Terms and Conditions
Who we are
Socal
(Southampton Calor Gas Centre Ltd)
Third Avenue
Southampton
SO15 0JX
Phone: 023 80 788155
Fax: 023 8077 4768
Email: sales@socal.co.uk
Website: www.socal.co.uk
VAT number: GB 522 4355 71
Company registration number: 2400885
» Definitions
“We or Our or Us” means Southampton Calor Gas Centre Ltd
“You or Your” means the person whose order for the Goods is accepted by us
“Contract” means the Contract between the Buyer and the Company
“Goods” means Cylinder Gas and/or Appliances
“Working day” means any day excluding; Saturday, Sunday or a Public Holiday
» Ownership
We shall retain ownership of all goods until full payment is received. The goods shall be at your risk immediately on receipt of the delivery.
» Delivery
For addresses within the UK, our aim is to deliver your goods within 5 clear working days from the receipt of your order. We try to dispatch most orders either the same or following day, but delivery can take 2-3 days. If we do not expect your order to be delivered to you within 5 clear working days, we will either inform you at the time of order, contact you by telephone or email to arrange a delivery date.
We may contact you to confirm delivery of high value or fragile items.
We may decline to deliver if: We believe that it would be unsafe, unlawful or unreasonably difficult to do so; or the premises (or the access to them) are unsuitable for our vehicles if appropriate.
Prices are list on a seperate Page – Click Here
» Guarantee
We offer a full 12 months guarantee on all products, which is supplemented in some cases by a longer manufacturers guarantee.
» Complaints Handling Procedure
All comments will be treated in the strictest confidence in line with our published privacy policy. Queries will receive a response within 48 hours. The response will include an estimate on date and action required to resolve the query.
» Intellectual Property Rights
All rights including copyright, design and trademark rights are owned by us.
» Pricing Policy
All prices displayed or quoted are Retail Prices and are inclusive of VAT at the appropriate rate, unless otherwise stated. All prices are an “invitation to treat”.
Delivery charges and time-scales are shown separately – Click Here
We are committed to giving you the best value through great products, at great prices, supported by great service and technical expertise.
Our online prices are the same as in showroom for new boxed items, however used, ex display, or soiled items may be offered at discounted prices in our showroom.
We do not offer a price matching scheme, however if you see exactly the same item being offered by another local retailer, we will do our upmost to offer the same or reduced price.
We will not price match an online only retailer.
» Returns Policy
All goods, (excluding; sale items, special orders or custom or tailor made goods) can be refunded within 28 days with proof of purchase. After 28 days the goods maybe exchanged for goods of an equivalent valve or for a credit note to be used at a later date. We reserve the right to deduct a restocking charge. Cost of carriage in returning goods is not refundable.
Faulty goods can be exchanged within 28 days of purchase for a replacement or refund. After this date we reserve the right to repair the goods or arrange for their repair.
» Termination
We may end this contract by notice to you in writing (such notice to have immediate effect), without affecting any other rights: –
•Except in the case of a genuine dispute, where you have failed to pay any amount which you owe us under this contract; or
•You commit any material breach of the terms and conditions of this contract
•You become insolvent
You may also cancel the contract as allowed under the Consumer Protection (Distance Selling) Regulations 2000. If you exercise that right, you will receive a full refund subject to a deduction of any direct cost of returning the goods.
